Refund policy

If you believe the toy you received is either the wrong product (incorrect firmness or model or coloration) or has major unlisted flaws, please contact us as soon as possible via email to discuss a refund. We do not process refunds for any reason outside of the two cases stated above.

Keep in mind our toys are not indestructible, and may take damage from excessive picking/scratching/un-lubed rubbing at them, abrasive surfaces, nails, teeth, animals getting ahold of them, usage (notably for strokers), etc. They may also have slight yellowing over a period of years, as is typical when silicone ages. This is more noticeable with near clear toys and less or not at all noticeable with pigmented/colored toys. We cannot be held responsible for damage the user causes. In such cases, we are unable to process refunds for a damaged product.

Our toys are hand-made by us, and may have minor flaws, both listed and unlisted in the description of the toy. Minor flaws include bubbles on the bottom of bases (most common in near-clear toys), minor scuffs from demolding, pigment freckles below the surface, and marks from the original 3D printed model. More major flaws, such as bubbles on the shaft of the toy or unintentional inclusions will be noted in listings.

 

We do not accept cancellations or order modifications for any reason at this time. Please be sure you are happy with what you have selected, have reviewed our policies, have read the product listing thoroughly prior to checking out, and have entered the correct address at checkout.